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Qualyra AI

QUALYRA AI · WhatsApp enquiry support

Every chat, qualified.

Every chat,qualified.

Grounded replies, scored in context, handed off warm.

QUALYRA replies to WhatsApp enquiries from approved knowledge, records the score and reasons, and alerts your team when intent turns high.

How it works

QUALYRA uses AI for intelligent enquiry handling. When more detail is needed, a product specialist continues with the context.

From enquiry to follow-up

Four connected parts of every enquiry

From official WhatsApp text intake to grounded answers, intent assessment, and human follow-up, the important details stay in one conversation.

  • Receive text enquiries through the official Meta WhatsApp Cloud API
  • Answer from enabled company knowledge and hand over when information is missing
  • Four intent signals update as the conversation develops
  • Full conversation context is ready for a specialist to continue

Where opportunities get lost

Conversations are slipping away

When replies depend on who is online and scoring depends on gut feel, the right enquiries blend into the noise.

When no one can reply in time

  1. Customer02:14Hi — how is the team plan priced?
  2. Customer09:31“Do you support XX industry? Need to confirm this week.”Still no reply · customer leaves
  3. Customer16:05“We spoke before — can I get a direct contact?”The customer has to explain everything again

No reply, and no clear next step.

QUALYRA answers first, then a specialist continues

  1. CustomerCustomer questionHi — how is the team plan priced?
  2. QUALYRAQUALYRA replyThe team plan depends on monthly enquiry volume, team size, and how you want enquiries handled. Roughly how many teammates would use it, and how many enquiries do you receive each month?
  3. CustomerCustomer detailsAround five teammates and roughly 1,200 enquiries a month. We’d like to see a demo first.
  4. QUALYRAFeature demoFeature demo: the system would preserve the context above. No person has been notified.
  5. Product specialistSpecialist handover feature demoThis shows how a specialist could continue with the context; no person has been notified.
  • Off-hours messages cool before work resumes
  • Assessment has no shared basis
  • Customers have to repeat the context

Product capabilities

Five capabilities, from intake to follow-up

AI handles intake, retrieval and scoring; your team handles trust and decisions. Every step keeps its reasoning.

  • WhatsApp text intake

    Receives text enquiries through the official Meta WhatsApp Cloud API.

  • AI scoring

    Records a 0–100 score, intent tier and traceable reasons.

  • Grounded answers

    Answers from enabled company knowledge and brings in a specialist when information is missing.

  • Correction loop

    Members can flag, rewrite and optionally save a knowledge entry.

  • Chinese and English

    Switches between Chinese and English with the customer’s language.

Workflow

Enquiry in. QUALYRA answers. A specialist continues.

Five steps move an enquiry to the right person without dropping its context or reasoning.

  1. Customer message

    WhatsApp text enters a session.

  2. Retrieve and reply

    QUALYRA identifies itself as AI once and answers from enabled company knowledge.

  3. Continuous scoring

    Records score, intent tier and reasons.

  4. Alert the team

    When follow-up is needed, notify the relevant teammate to review the conversation.

  5. Specialist follow-up

    Continue with the context so the customer does not need to repeat it.

No mandatory form. Judgement comes from the conversation.

A natural enquiry experience

Answer the question first, then bring in the right person

Give the customer a useful answer first. When more detail is needed, a specialist continues with the context.

  1. WhatsApp product enquiry

    Feature demo · No person connected
  2. CustomerHi — how is the team plan priced?
  3. QUALYRAThe team plan depends on monthly enquiry volume, team size, and how you want enquiries handled. Roughly how many teammates would use it, and how many enquiries do you receive each month?
  4. CustomerAround five teammates and roughly 1,200 enquiries a month. We’d like to see a demo first.
  5. QUALYRAFeature demo: the system would preserve the context above. No person has been notified.
  6. Specialist handover feature demo (no person notified)
  7. Your team can correct an inaccurate answer and use the approved content in future enquiries.
  • Answer the customer’s question first
  • Ask only for details needed to confirm fit
  • Let the specialist continue without making the customer repeat themselves

See how the enquiry continues

Why QUALYRA

Useful answers for customers, clear context for your team

Intake, answers, and follow-up all stay connected to the same WhatsApp conversation.

  • Connection

    How QUALYRA handles it
    Whether unofficial access is involved
    QUALYRA
    Uses the official Meta WhatsApp Cloud API only

  • Answer source

    How QUALYRA handles it
    Whether unverified details are added
    QUALYRA
    Answers from enabled company knowledge

  • Assessment

    How QUALYRA handles it
    Whether the team sees only a score
    QUALYRA
    Keeps the intent score and its reasons

  • Follow-up

    How QUALYRA handles it
    Whether the customer must repeat the details
    QUALYRA
    A specialist continues with the context

Next step

See whether QUALYRA fits your enquiry workflow

Start with your real enquiry flow — no package selection required

Bring your monthly enquiry volume, common questions, and handover process. Once booking opens, a product specialist can use them to walk you through the right setup.

Demo booking opens soon

Back to features

Fixed public packages are not currently offered. A product specialist will confirm the setup based on enquiry volume and follow-up needs.